BUSINESS PROCESS MANAGEMENT AND AUTOMATION: KEY ISSUES

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Tatjana Å ibalija

Abstract

Business processes are part of daily routine of every business; they are requested to perform at the best possible way, without any loses. Traditionally, over the time people are trying to automate processes using many techniques that may include machines or mechanical robots. A lot of processes preformed in the modern business or e-business are done using computers so there is a need to avoid losses caused by bad or slow process performances. The way of automation of processes using software that will perform like humans and carry out tasks on the computers is referred to as the robotic process automation. Usually, it is used to automate processes of relatively low to middle complexity and high repetitiveness. Business which automated its processes using the robotic process automation is supposed to gain multiple benefits in terms of reduced costs, improved process efficiency and significantly reduced number of rework tasks within the process.

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Papers